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Support Services

We believe support is critical to customer success, and we are committed to providing the highest quality in support services. We have engineers on our staff, that know the products we represent and can help you with the answers you need.

Support Services come in a variety of forms, depending on the product and your requirements. In general, we recommend annual maintenance and support plans, so you have access to the latest versions and priority technical support.


Following initial installation of your software solution, we can provide you with the training you need on the product.


While most products are customer installable, we can provide installation of the product if you desire.


We provide Professional Consulting Services on all the products we handle. We recommend initial on site consulting specific to the project to assist you to get maximum value from the software and get up and running in the shortest possible time.

Our consulting team has the product knowledge, technical skills and industry experience to ensure that your software solution delivers the benefits you expect. Some of the services we provide include:

  • Business requirements analysis and planning
  • Migration of data from existing formats
  • Conversion from other applications
  • Porting of applications
  • Importing of data from other third party databases
  • Internet integration services
  • On-site service includes troubleshooting and problem resolution
  • One-on-one guided assistance via telephone
Last Modified:  17:05April 02, 2015
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Advanced User Systems Pty Ltd - 2 Rudd St. North Ryde NSW Australia 2113 - ABN 54 054 718 311
Phone: (02) 9878 4777 - Fax: (02) 9878 6951 - Email:
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